Omni CCaaS enable companies to deliver a seamless extraordinary customer experience that combines multiple communication channels such as voice, email, social media, messaging apps, chatbots and voicebots. This approach aims to provide a consistent and personalized customer experience across all touchpoints, regardless of the channel used.


OMNICHANNEL

VOICEBOT

CHATBOT

COMPLIANCE RECORDING

SPEECH-ENABLED IVR

REPORT ANALYTICS

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

BUSINESS PROCESS MANAGEMENT (BPM)

Welcome to Omniworld

We believe that communication is key to building strong relationships and achieving success.

Our team of experts is dedicated to developing innovative solutions that make voice communication more reliable, efficient, and enjoyable. We understand that clear and uninterrupted communication is essential for individuals and businesses alike, which is why we have developed state-of-the-art technology that enables crystal-clear voice calls across all platforms.

Revolutionize your customer service with our Omnichannel Contact Center solutions

Why use Omniworld ?

ONE PLATFORM
ONE INTERFACE

Feature-rich unified communications solution that offers
a suite of powerful services


FULLY FEATURED UC SOLUTIONS

Feature-rich unified communications solution that offers
a suite of powerful services


FAST & COST EFFECTIVE DEPLOYMENT

FAST & EASY TO DEPLOY WITH ALL SERVICES AVAILABLE OVER CLOUD.
NO UPFRONT INVESTMENT, ONGOING MAINTENANCE & UPGRADING COST.


PROFESSIONAL SERVICES

ACCESS TO INDUSTRY EXPERTS TO SUPPORT YOU EVERY STEP OF THE WAY


SECURITY

IN-COUNTRY DATA STORAGE, COMPLIANCE, RIGOROUS DATA SECURITY MEASURES, ROBUST DISASTER RECOVERY


FULLY CLOUD BASED ARCHITECTURE

PROVIDES SCALABILITY, FLEXIBILITY, INCREASED COLLABORATION, EASIER TO DEPLOY, MANAGE & REAL-TIME ACCESS TO CRITICAL DATA & INSIGHTS


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